PRIVACY POLICY

Our Approach to Privacy

This Privacy Policy explains what information we collect, why we collect it, and how we treat it with care when you visit our website, book an experience, or travel with us.

By using our website or services, you agree to this Privacy Policy.

Information We Collect

We collect only what is necessary to create and host meaningful travel experiences.

Information you provide directly:

• Name
• Email address
• Phone number
• Billing information (processed securely via Stripe)
• Emergency contact details
• Information you choose to share with us (preferences, special requests)

Information collected automatically:

• IP address
• Browser and device information
• Pages visited and interactions on our site
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• process bookings and payments
• communicate trip details and updates
• manage group logistics
• provide customer support
• improve our website and experiences
• share stories, updates, or offers related to MANDRA (you can opt out anytime)

Payments

All payments are processed through Stripe or other secure payment providers.

MANDRA does not store full credit card numbers or payment credentials.

Sharing Information

We may share limited information only when necessary:

• with trusted service providers (e.g., payment processors, email tools)
• with local partners involved in delivering the experience (only what is required)
• when legally required by law or government request

All partners are expected to respect confidentiality and data protection.

Cookies & Analytics

We use cookies to:

• understand how visitors use our website
• improve performance and usability
• support marketing and analytics (e.g., Google Analytics)

You can adjust cookie settings in your browser at any time.

Your Rights (California & Beyond)

If you are a California resident, you have the right to:

• know what personal data we collect
• request access to your data
• request deletion of your data
• opt out of marketing communications

To exercise these rights, contact us at: privacy@mandra.travel

We will respond within the time required by law.

Data Retention

We keep personal information only as long as necessary:

• to fulfill bookings and legal obligations
• to maintain records required by law
• to improve future experiences

When data is no longer needed, it is securely deleted or anonymized.

Data Security

We take reasonable measures to protect your information, including:

• secure servers
• encryption where appropriate
• access controls

No system is 100% secure, but we do our best to safeguard what you trust us with.

International Visitors

MANDRA operates from the United States.

If you access our site from outside the U.S., you understand that your data may be processed in the United States under applicable laws.

Children's Privacy

MANDRA does not knowingly collect personal information from children under 13.

If you believe such information has been provided, please contact us and we will remove it.

Changes to This Policy

We may update this Privacy Policy as our services evolve.

The latest version will always be available on our website, with the updated date clearly noted.

Contact Us

If you have questions about privacy or data protection, reach out anytime: